Privacy policy

Information We Collect

When you visit our store, make a purchase, or contact us, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and billing/shipping address provided during checkout or account creation.
  • Payment Information: Payment details are processed securely through our payment gateway partners (Razorpay / Stripe / PayPal). Supachip does not store full credit or debit card numbers on its servers.
  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and interaction data collected through cookies and analytics tools.
  • Communication Data: Records of correspondence if you contact our support or warranty teams.

How We Use Your Information

  • To process, fulfil, and ship your orders.
  • To communicate order updates, shipping notifications, and delivery confirmations.
  • To provide customer support and handle warranty or return requests.
  • To improve our website, products, and customer experience through aggregated analytics.
  • To send marketing communications (only if you have explicitly opted in). You may unsubscribe at any time.
  • To prevent fraud and ensure the security of our platform.

Data Sharing & Third Parties

Supachip does not sell, rent, or trade your personal information to third parties. We may share limited data with the following types of service providers, solely for the purposes described above:

  • Logistics Partners: Shipping carriers to fulfil and deliver your orders.
  • Payment Processors: Cashfree Payments, Razorpay, Stripe, GoKwik or Other Gateways for secure transaction processing.
  • Analytics Providers: Tools such as Google Analytics to understand site usage patterns (anonymised data).
  • Communication Tools: Email and SMS platforms for order notifications and support.

We may also disclose information if required by law or to protect our legal rights.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and gather analytics data. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

Data Security & Retention

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. Your information is retained only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request deletion of your personal data by emailing support@supachip.com.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at support@supachip.com.